• ClientSantander
  • LocationCrewe

We undertook a complete re-fit of Santander’s new site in Crewe, which was previously a McDonalds, with the key objective of enabling Santander to fulfil its commitment to delivering even better customer service and community-friendly banking.

The new branch design included: significant demolitions, new structural steel work, the inclusion of a new staircase and new passenger lift; digital workstations with tablets for online banking; Express Banking with a new ATM wall; counter services for more secure transactions; private interview rooms for anyone who might need additional time or privacy to discuss their financial affairs; staff areas; as well as a feature picture wall to display local community initiatives, such as Santander Foundation grants.

We also installed talking-ATMs giving customers the option to plug in headphones and be guided through their transaction by voice assistance, with or without the use of the ATM screen.

The programme was a total of 13 weeks and was completed at the end of September 2019.